Which of your adjusters needs help right now?
You can't read every file. We can. SDRefinery turns the claim notes your team already writes into clear, objective answers about who's on track, who's struggling, and where your process is breaking down.
Audits can't see enough. Reviews come too late.
Every claims leader manages by sampling a few files and trusting their gut. That worked when there was no alternative. There's an alternative.
Audits are a keyhole
A typical audit samples a handful of files per adjuster and asks you to believe the rest look the same.
Problems fester
By the time a quarterly review surfaces an issue, it has been quietly raising your claim costs for months.
Objective measures
Performance conversations run on impressions and anecdotes — hard on your best people, easy on your weakest links.
One chart. One answer. Act today.
We read every claim note your team writes — every file, every month — and hand you the one picture that matters.
See the one adjuster who's drifting
No spreadsheet archaeology. No seventeen-line spaghetti charts. Each metric is drawn to answer a single question a claims manager actually asks.
This adjuster's liability decisions slipped for six straight months. You'd have seen it in month one.
Your team already wrote the answers. We read them.
Your adjusters keep working
No new software for your team, no workflow changes. We work from the claim notes they already write, in any claim system.
We read every file, every month
Our technology reads the entire population of notes — not a sample — and identifies the milestone events you care about.
You get answers, not data
Clear measures of who did what, when — consistent across every adjuster and every period, with a fully traceable path back to the notes.
Built by people who've sat in your chair
This isn't a tech company guessing at insurance. It's insurance people who built the tool they always needed.
- ✓40+ years in risk and insurance — claims, reinsurance, finance, and operations
- ✓A retired KPMG partner in audit, advisory, and forensics keeps the measurement honest
- ✓Carrier CIO/CTO leadership that has built and run insurance technology at scale
- ✓A past president of the American Academy of Actuaries on measurement rigor
Claims leaders who stopped guessing
SDRefinery's process was simple, transparent, and effective. This work didn't just resolve a process concern — it led to better claims outcomes and improved our ability to identify repairability on auto claims.Insurance Claims Manager, Regional Insurer
We could only audit contact times quarterly because it was too time-consuming. Now we have contact time for every claim, by claim rep — giving us faster recognition of problems.Claims Manager, Multi-line Insurer
See your own team's numbers
A demo takes 30 minutes. The questions it answers have been on your desk for years.
Request a Demo